🌐 JALAK VYAS — IT PROJECT MANAGER (AI-DRIVEN) Delivering Faster, Smarter, Scalable Digital Transformation

📍 Ahmedabad, India • 📞 +91 96601 38737 • ✉️ [email protected] • 🔗 linkedin.com/in/jalak-vyas

👋 About Me

I’m an AI-driven IT Project Manager with 7+ years of experience leading ERP, SaaS, and digital transformation initiatives. I specialize in leveraging AI + Automation + Agile to accelerate delivery, enhance team performance, and deliver measurable business outcomes.

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⚡ 25–40% faster delivery cycles 💡 40% reduction in manual project tasks 💰 15–20% cost optimization

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🏆 Key Achievements

• Delivered 5+ ERP/SaaS projects with 100% on-time delivery
• Managed digital transformation programs worth ₹1.2Cr+
• Built AI-powered automation workflows that cut manual tasks by 40%
• Improved Agile velocity by 20% and reduced cycle times by 25%
• Executed product enhancement program with 45+ features, boosting engagement by 20%
• Achieved 95%+ deployment success across multiple ERP implementations

🧠 Core Expertise

• Project & Program Management (Agile • SDLC • Release Management)
• Stakeholder Management • PMO Governance
• AI & Automation (OpenAI, Make.com, Emergent)

🛠 Tools

• Jira • Confluence • Miro • Figma • Make.com • Postman • Notion • Perplexity AI • Claude AI

🎯 PROJECT PORTFOLIO — JALAK VYAS

IT Project Manager — SaaS | AI Automation | ERP

🔽 Project 1: AI-Driven Customer Support Automation (SaaS Platform)

👨‍💼 Role: Project Manager

⏳ Duration: 4 Months

🧩 Tech Stack: GPT-based LLMs, Make.com, Zapier, Python, Notion API, Jira, Slack

📌 Overview

Implemented an AI-powered customer service automation system for a SaaS client handling 10,000+ monthly queries.

📌 Responsibilities

• Led end-to-end planning, sprints & cross-functional execution.
• Built fully automated CRM → AI Bot → Ticketing → Email workflow.
• Implemented custom-trained AI agent using 1,200+ support documents.

🏆 Achievements

• Reduced manual ticket handling by 70%
• Improved first-response time from 3 hours → 2 minutes
• Boosted CSAT by 32%

🔽 Project 2: ERP Implementation for Manufacturing Firm

👨‍💼 Role: IT Project Manager

⏳ Duration: 6 Months

🧩 Tech Stack: Odoo ERP, PostgreSQL, Power BI, Git, AWS EC2

📌 Overview

Led enterprise-wide ERP transformation including procurement, inventory, finance, and production.

📌 Responsibilities

• Gathered and translated business requirements into functional specs.
• Managed sprints, timelines, and stakeholder communication.
• Supervised 2M+ record migration with zero loss.
• Conducted UAT, training & go-live readiness.

🏆 Achievements

• Reduced operational delays by 40%
• Improved production planning accuracy by 28%
• Delivered the project 3 weeks early

🔽 Project 3: SaaS Billing Automation & Revenue Intelligence

👨‍💼 Role: Project Manager

⏳ Duration: 3 Months

🧩 Tech Stack: Stripe, HubSpot, Firebase, Tableau, Python

📌 Overview

Delivered automated billing, invoicing, and real-time revenue tracking for a subscription-based SaaS product.

📌 Responsibilities

• Rebuilt billing engine with retries, alerts, churn logic.
• Integrated Stripe → CRM → Finance systems.
• Delivered revenue dashboards for leadership.

🏆 Achievements

• Reduced payment failures by 45%
• Increased MRR predictability by 60%
• Eliminated 90% manual finance reporting

🔽 Project 4: AI Workflow Automation for HR Operations

👨‍💼 Role: Project Manager

⏳ Duration: 2.5 Months

🧩 Tech Stack: Make.com, OpenAI API, Google Workspace, Zapier

📌 Overview

Automated HR processes including onboarding, document creation, and interview coordination.

📌 Responsibilities

• Built AI-driven onboarding workflows and scheduling automations.
• Integrated Gmail → Sheets → ATS → Slack systems.
• Implemented automated JD, policy & offer-letter generation.

🏆 Achievements

• Reduced onboarding from 3 days → 6 hours
• Automated 85% manual HR tasks
• Saved 120+ hours per month

🔽 Project 5: Cloud-Based Inventory & Order Management SaaS

👨‍💼 Role: IT Project Manager

⏳ Duration: 5 Months

🧩 Tech Stack: AWS, React, Node.js, MySQL, Jira, Docker

📌 Overview

Managed development of a scalable SaaS platform for inventory, vendor, and purchase automation.

📌 Responsibilities

• Coordinated sprints across DevOps, Product & UI/UX teams.
• Defined APIs, workflows & cloud infrastructure needs.
• Ensured GDPR-aligned data compliance.

🤖 AI Automations I’ve Built

• AI-generated project reports
• Requirement summarizer & classifier
• Make.com automated workflows for PM tasks
• GPT-based UAT test-case generator
• AI risk identification tool